TERMS OF SERVICE
Last updated: 3 January 2026
These Terms of Service (“Terms”) govern access to and use of the QUASR+ software-as-a-service platform (“QUASR+” or the “Service”) provided by Healthcare GRC Pte. Ltd. dba QUASR+ (together with its affiliates, “Company,” “we,” “us,” or “our”).
By executing an Order Form, clicking “Accept,” or accessing or using the Service, the customer (“Customer,” “you”) agrees to be bound by these Terms.
- DEFINITIONS
- “Authorized Users” means employees, contractors, clinicians, or agents authorised by Customer to use the Service.
- “Customer Data” means all data, records, reports, narratives, and content submitted, uploaded, or generated by Customer through the Service.
- “Order Form” means a mutually executed ordering document referencing these Terms.
- “Personal Data” means any information relating to an identified or identifiable individual under applicable data protection laws.
- “PHI” means patient-related, health, or medical information protected under applicable healthcare or data protection laws.
- “Subscription Term” means the period specified in the applicable Order Form.
- “Documentation” means user guides, manuals, and technical documentation made available by Company.
- GRANT OF RIGHTS & USE OF SERVICE
2.1 License Grant
Subject to these Terms and payment of applicable fees, Company grants Customer a non-exclusive, non-transferable, non-sublicensable right to access and use QUASR+ during the Subscription Term for Customer’s internal business and operational purposes.
2.2 Permitted Use
Customer may use the Service solely for:
- Incident reporting and adverse event management
- Patient safety, quality improvement, and clinical governance
- Risk management, audit, and compliance activities
- Internal reporting and regulatory submissions
2.3 Restrictions
Customer shall not:
- Reverse engineer, decompile, or disassemble the Service
- Use the Service to provide services to third parties without authorisation
- Circumvent security controls or usage limits
- Use the Service in violation of applicable laws, regulations, or professional obligations
- CUSTOMER RESPONSIBILITIES
Customer is responsible for:
- All activity conducted under its accounts
- Ensuring Authorized Users comply with these Terms
- Accuracy, legality, and integrity of Customer Data
- Obtaining all necessary consents, approvals, and legal bases for data submitted
- DATA PROTECTION, PRIVACY & SECURITY
4.1 Ownership of Customer Data
Customer retains all right, title, and interest in Customer Data. Company does not claim ownership of Customer Data.
4.2 Data Protection Compliance
Each party shall comply with applicable data protection and privacy laws, including where applicable:
- GDPR (EU/UK)
- PDPA or equivalent national privacy laws
- HIPAA (where applicable via separate agreement)
4.3 Role of the Parties
Unless otherwise agreed:
- Customer acts as data controller (or equivalent)
- Company acts as data processor / service provider / data intermediary
4.4 Processing of Data
Company shall process Customer Data solely to:
- Provide, operate, maintain, and support the Service
- Perform system monitoring and service improvements (using aggregated or anonymised data)
- Comply with legal or regulatory obligations
4.5 Healthcare & Patient Data
Where Customer Data includes PHI:
- Company shall implement administrative, technical, and organisational safeguards consistent with industry standards
- Company shall not access, use, or disclose PHI except as necessary to provide the Service
4.6 Cross-Border Transfers
Customer acknowledges that Customer Data may be processed or stored in jurisdictions outside Customer’s country.Company shall ensure that cross-border transfers are subject to appropriate safeguards as required by applicable law.
4.7 Data Retention & Deletion
Upon termination or expiry:
- Customer may request export of Customer Data within 30 days
- Company will delete Customer Data within a commercially reasonable period, unless retention is required by law
- SERVICE AVAILABILITY & SUPPORT
Service availability, support levels, and remedies are governed by the Service Level Agreement (SLA) attached as Schedule A.
- FEES & PAYMENT
- Fees are specified in the applicable Order Form
- Fees are exclusive of taxes, duties, or levies unless stated otherwise
- Invoices are payable immediately for online payments
- Company may suspend access for non-payment after reasonable notice
- INTELLECTUAL PROPERTY
- Company retains all intellectual property rights in the Service, Documentation, and underlying technology
- No rights are granted except as expressly stated
- CONFIDENTIALITY
Each party shall:
- Keep Confidential Information confidential
- Use it solely for purposes of these Terms
- Protect it using reasonable security measures
- WARRANTIES & DISCLAIMERS
9.1 Authority
Each party represents it has authority to enter into these Terms.
9.2 Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.”COMPANY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
- LIMITATION OF LIABILITY
To the maximum extent permitted by law:
- Neither party shall be liable for indirect, incidental, special, or consequential damages
- Company’s total aggregate liability shall not exceed the fees paid by Customer in the 12 months preceding the claim
This limitation does not apply to liability that cannot be excluded by law, fraud, or wilful misconduct.
- INDEMNIFICATION
11.1 Company Indemnity
Company shall indemnify Customer against third-party claims alleging that the Service infringes intellectual property rights.
11.2 Customer Indemnity
Customer shall indemnify Company against claims arising from:
- Customer Data
- Misuse of the Service
- Breach of applicable laws or regulations
- TERM & TERMINATION
12.1 Term
These Terms commence upon acceptance and continue for the Subscription Term.
12.2 Termination for Cause
Either party may terminate upon 30 days’ written notice if the other party materially breaches and fails to cure.
12.3 Effect of Termination
Upon termination:
- Access to the Service ceases
- Outstanding fees become immediately payable
- GOVERNING LAW & JURISDICTION
These Terms shall be governed by the law specified in the applicable Order Form.
If no law is specified, the governing law shall be the law of Singapore, excluding conflict-of-law principles.
- GENERAL
- Assignment requires prior written consent (except in connection with a merger or sale of business)
- Force majeure applies
- These Terms constitute the entire agreement
- Amendments must be in writing and signed
SCHEDULE A
Refer to SERVICE LEVEL AGREEMENT (SLA)
SCHEDULE B
Refer to DATA PROCESSING AGREEMENT (DPA)
SCHEDULE C